Generated 93 qualified leads in 90 days with a 65% booking rate by building a scalable outbound system for SVS
Cold Email
Leads
LeadMail
Booked Appointment Rate
Secure Virtual Solutions (SVS) is a virtual assistant staffing agency that initially relied on networking events and word-of-mouth to generate leads and new sales. While effective early on, this approach limited scalability and placed a heavy demand on the owner’s time.
Owner Michael Villari’s availability was constrained by constant travel, in-person sales efforts, and out-of-office networking, leaving little time to focus on internal operations or customer experience. SVS needed a predictable, scalable lead generation system that could operate independently of in-person outreach.
Before launching any campaigns, GDG Media worked closely with Michael and Becky Villari to clearly define SVS’s ideal customer profile and identify industries best suited for virtual assistant staffing solutions.
GDG Media began with market research to identify industries that consistently require back-office support and have the budget to hire and retain virtual assistants.
Through data analysis and industry research, home service companies and medical spas emerged as the strongest product–market fit. These industries commonly struggle with administrative workload, scheduling, and operational tasks while maintaining healthy margins to support ongoing VA staffing.
Key execution steps included:
To further reduce Michael’s workload, GDG Media integrated its call center to handle inbound interest, qualify prospects, and book appointments. This allowed Michael to shift focus away from scheduling and toward customer relationships and internal improvements.
Lead flow began increasing within the first 30 days and continued to grow steadily week over week.
Campaign results included:
The combination of targeted outbound, transparent messaging, and call center support enabled SVS to build a reliable acquisition system while reclaiming valuable time previously spent on manual sales efforts.